Generative AI in Banking

[Olof Meister]

Hey everyone, I’ve been exploring how generative AI could work in banking, and I wanted to share my experience and hear your thoughts. At my company, we tried a simple chatbot a while back, but it could only handle scripted replies and ended up frustrating customers. While researching, I found this article that goes over practical use cases for generative AI in banking — things like smarter customer support, document automation, and internal analytics — and it really opened my eyes to the possibilities: custom cloud application development . Some teams I’ve talked to have started experimenting with AI for customer service and report summaries. They reported improvements in response quality and efficiency, though fine-tuning is necessary to avoid mistakes, especially in regulated financial contexts. It’s interesting to see how AI can take on repetitive tasks while human staff focus on complex queries. Has anyone else tried implementing generative AI in banking or finance teams? What challenges or benefits did you notice?

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