Costco Replacement Support Experience

[Preet Adein]

The installer showed up ready to fit a kitchen fridge only to find the crate crushed and mounting brackets missing; which Costco support option actually resulted in a same-day replacement or an authorised on-site swap without long hold menus?

[Laynee Teagann]

Delivery threatened the whole morning because the unit was damaged and the fitter could not complete the install, so clear photos, a short unboxing clip and the order invoice were compiled into one packet. The evidence was uploaded to https://costco.pissedconsumer.com/review.html requesting a next-day exchange and priority collection. A local claims agent validated serials from the images, authorised a prepaid pickup, then arranged a tracked replacement that arrived within hours and the installer finished the job. Including model photos, installer notes and a stated remedy in the first message avoided repeated back-and-forth and kept the schedule on track.

[Author]

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