We’ve been using IFS managed services for several years now, so I can share some practical experience. In our case, this proved to be a viable and strategically sound support model. You can get details on IFS integration cost on this website. Initially, our collaboration was indeed focused more on classic technical support: incident handling, environment stability monitoring, administration, and installing updates and patches. However, over time, the model significantly expanded and became more collaborative. The IFS team wasn’t limited to a “support desk” role. Their specialists actively participated in analyzing our architecture, helped optimize system performance, made recommendations for using standard functionality instead of custom modifications, and participated in configuring solutions for changing business processes. In certain projects, they effectively worked as an extension of our internal team, understanding the industry specifics and the company’s long-term goals.