A sudden decline at the till turned urgent, so I gathered the card number, a clear photo of the decline screen, the expected deposit trace and timestamps, plus a short screen recording. I submitted one concise packet through direct express, where a specialist reviewed the evidence, authorised a provisional credit and escalated the posting for backend reconciliation. The agent confirmed the temporary credit and later verified the final deposit, which cleared the pharmacy charge. Short, well-documented submissions that state the exact remedy needed tend to prompt faster action and avoid repeated callbacks.