Two days before the party the parcel showed the wrong size and a seam starting to split, so I filmed the fault, snapped clear close-ups of labels and packaging, then submitted everything in one packet with the order number and preferred remedy (priority exchange) to the seller’s support. The case moved much faster once it was routed through spoiledchild where the agent confirmed a prepaid return, booked a courier pickup and slotted a replacement into the next dispatch run. Daily tracking updates arrived by email, the swap landed before the event, and the replacement matched the fabric swatch exactly. For fastest resolution always attach dated photos, a short video and a concise request for the specific remedy you want.