To break the backlog, I gathered my policy number, date of the accident, and a screenshot of the portal’s pending status before reaching out. While reviewing experiences at https://the-general.pissedconsumer.com/review.html I noticed that effective follow-ups bundled those three details into one clear message. I sent a single concise submission that included my policy ID, the crash date, and the status screenshot, along with a brief note requesting a timeline for the adjuster’s visit. Within forty-eight hours, The General’s support team replied, assigned an adjuster, and provided an appointment slot. Presenting complete claim context and proof in one cohesive request unlocked a prompt and decisive response.