Royal Caribbean excursion charge never reversed – Favoreads Coloring Club

This topic has 1 reply, 2 voices, and was last updated 4 weeks, 1 day ago by Jaziyah.dametrius.

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- July 16, 2025 at 1:45 pm #253623
  
  Ismaeel
  Participant
  
  Booked a snorkeling excursion onboard but had to cancel last minute due to seasickness. The ship’s service rep said the charge would be reversed, yet my onboard account still reflects the full fee. I submitted their online form with my booking and excursion confirmation numbers, but no credit appeared. Has anyone successfully recouped an unwanted excursion charge and eventually seen the reversal post? Which exact details prompted Royal Caribbean’s team to honor the refund?
- July 16, 2025 at 4:11 pm #253640
  
  Jaziyah.dametrius
  Participant
  
  Needing clarity, I gathered three key pieces stateroom number, excursion confirmation code, and a photo of the onboard account statement showing the unrefunded charge before reaching out. While exploring fellow cruiser feedback at https://royal-caribbean.pissedconsumer.com/review.html I learned that refunds processed most quickly when those elements were sent together in one concise message. I submitted a single request including my cabin number, the excursion reference, and the screenshot of the charge. Within 36 hours, Royal Caribbean’s support team replied confirming the reversal, credited my onboard account, and sent a confirmation email. Providing full booking and charge context upfront unlocked a prompt and satisfactory resolution.
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